Two reasons why business has changed forever

why business has changed forever

Two events, ten years and why business has changed forever

In the last decade, we have had two major, once in a generation, advancements in technology, which have completely changed the way people communicate and gather information. As a result, business has changed forever.

As a business owner, you must understand how these changes have made a difference to the way customers buy and what you need to do as a business to survive in 2017 and beyond. Continue reading “Two reasons why business has changed forever”

When you need to learn to say NO!


The urge to please

The urge to please others is in built in all of us. One of the fundamental human needs is to feel loved and feel like we belong, therefore it’s natural to want others to like you and to include you. It’s easy to get stuck in a cycle of saying yes to please others. This cycle is neither healthy nor conducive to happiness. It’s important, as part of the journey to find happiness and success, to learn to say no!

When someone asks something of you, do you instinctively feel the need to say YES for fear of disappointing that person or perhaps for fear of missing out on an opportunity? Do you sometimes do this, even when you know you have too much on your schedule already? Do you say yes, even when it doesn’t feel right?

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It’s natural to enjoy the feeling of being needed and appreciated. Agreeing to everything can make you feel like you’re important. When you feel needed by others, powerful feel good chemicals are released in the brain. Oxytocin is the chemical responsible for trust and belonging and it has the strong effect of bonding us with others. It’s an important safety mechanism triggered in the part of our brain called the limbic brain which is responsible for telling us what is good and bad for us.


It's easy to get stuck in a cycle of saying yes to please others. Click To Tweet



Learn to say no

The problem is, when you say yes to everything, at the expense of prioritising your own needs, you are sabotaging yourself and your success. Learning to say NO is part of finding your own happiness. Learning to say NO is part of being successful.

Don’t get me wrong, saying YES to new opportunities is fantastic. Saying YES when it’s a direct benefit to you is extremely wise. In fact I’m a massive advocate of saying yes to as many new opportunities as you can. There are huge things to be gained in saying yes to things that are new and scary. You can open new doors and create new opportunities.

Learning to say NO is part of being successful. Click To Tweet

There is a time and a place for saying yes, and there are important times to know when to say no. There is nothing wrong with helping out friends and family. The key is to be able to identify when to say yes and when to say no. Saying no takes practice. It can be scary. You may have a FOMO moment (fear of missing out) or you might be worried about upsetting the person who’s asking . It is not your responsibility to make others feel good. It is your responsibility to look after yourself and your own needs first and foremost.

The key is to be able to identify when to say yes and when to say no. Click To Tweet

When you need to learn to say no:

  • you are being taken advantage of
  • there is no direct benefit to you
  • your schedule is already over committed
  • you need to keep your options open for other possible opportunities
  • you’re already short on ‘me time’
  • you’re over stressed or sick
  • someone else can do the task or take on the responsibility equally as well
  • you need to give yourself a break
  • you don’t actually have what the other person needs




If you are someone who is constantly saying YES to everyone and anything, next time stop and give it some thought first. A simple response such as “Can I get back to you on that?” will give you the time to assess whether you really want or need to take on another responsibility. If any of the above scenarios feel like they apply, try saying NO next time. I promise you someone else will pick up the slack, it won’t be as bad as you think it will and it will all be ok.

Questions are the key to successful sales

successful sales tips | successful sales | successful sales people | successful sales women | successful sales quotes | Successful Sales Success |

Two ears and one mouth

There’s a saying about being a good listener — you have two ears and one mouth for a reason; listen twice as much as you talk. This is highly relevant in the sales game. In my experience, the average salesperson talks over 80 percent of the time while they’re selling!

People buy because they have a need. The only way for you to uncover your customers need, is to talk less and listen more. Talking too much is a sure way to lose the sale. Continue reading “Questions are the key to successful sales”

From Fear to Fruition


Guest Post by Ashley Brown of Sosocii

Do one thing every day that scares you. -Eleanor Roosevelt

What is fear and how does it manifest within a business setting?

Fear is a response activated by a perceived peril; either involving a risk of imminent danger, a threat to security or an overwhelming concern for a future event. Within the business world, these threats are more likely to be psychological rather than physical. There’s no denying that fear can in fact be helpful in certain situations and indeed help us in times of danger. However, when it comes to business, how you react can determine your success.

Continue reading “From Fear to Fruition”

Take control of the sales process — 7 things a customer needs

take control of the buying process

What the customer needs before they can buy

You’re not too bad at sales. You know how to communicate and create fantastic conversations with prospects. You know how to ask great questions. But there’s a huge piece of the puzzle you don’t have any control of. The customer! Regardless of how well you lead the sales process, there are seven things the customer needs before they can buy from you.

Your success throughout the sales process will be influenced by these seven factors so it’s important to understand what’s happening in the customer’s mind.

Continue reading “Take control of the sales process — 7 things a customer needs”

7 inspirational quotes to inspire you to success

Inspirational quotes

Which of these inspirational quotes is your favourite?

I have many favourite inspirational quotes that inspire me. In fact my Instagram account is packed with every quote under the sun. When I find myself in times of struggle, I call on some of my favourites to push me through. Here are 7 of my favourite quotes that have had a profound effect on my life. I hope they help you. Continue reading “7 inspirational quotes to inspire you to success”

3 simple collaboration ideas for business

business collaboration

[Guest Post] by Beatriz Guevara — Colabora and Collaboration Hub For Women In Business

As an expert in business collaboration, I love talking to small business owners and entrepreneurs about collaboration. When I talk about this topic, I find people love the idea of working together rather than in competition. However, it’s not easy for some to come up with collaboration ideas for their business.

Here, I share with you three practical and simple collaboration ideas I have implemented in my own business. I encourage you to give these a try in your own business. Continue reading “3 simple collaboration ideas for business”

Improve conversions and double your business

Improve conversions and double your business

Improving conversions is the easiest way to grow your business

You put so much into your marketing. It takes time, effort and money to connect with a potential new customer. The last thing you want is to lose them to the competition right? When you understand the fundamentals behind how and why customers buy, you can significantly improve conversions and increase your bottom line.

One of the easiest ways to grow your business without needing to do any extra work, spend any extra money or find any new leads, is to increase your conversions. Continue reading “Improve conversions and double your business”

The glass half full – can the pessimist become the optimist?

can the pessimist become the optimist?

Can the pessimist become an optimist?

The optimist and the pessimist. You’re either one or the other, aren’t you? The optimist is upbeat, always seeing the glass half full. The pessimist wallows in self-pity, moaning over their half empty glass. The optimist achieves excellence while the pessimist blames everyone and everything for their failures. Which are you? Continue reading “The glass half full – can the pessimist become the optimist?”

What to say when a client says you’re too expensive


The “too expensive” objection

If you’ve been in business for a while, by now you would’ve come across clients or prospects giving you the too expensive objection. Mastering the right mindset and believing in the value you’re offering is so important. Understanding how and why people buy is also vital to knowing what to say to the too expensive objection.

So what do you say in response?

Dealing with this type of rejection is always tough. It can make you question what you’re offering. It can make you question your value, your entire business and can even make you consider lowering your prices. It’s so important to fight the self-doubt.

Stop! Don’t change a thing until you’ve read on. Continue reading “What to say when a client says you’re too expensive”